Privacy Policy

Data Controller

multicapsulari B.V. is the data controller responsible for your personal data. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Collection

The data we collect includes personal information that you voluntarily provide to us when using our services, contacting us, or visiting our website. We collect this information to provide you with our marketplace technology services and improve your experience.

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, company name, and postal address
• Communication Data: Messages, inquiries, and correspondence you send to us
• Technical Data: IP address, browser type, device information, and website usage analytics
• Project Data: Information about your marketplace requirements and project specifications
• Marketing Data: Your preferences for receiving marketing communications

How We Use Your Data

We explain how we use your information to provide our marketplace technology services, communicate with you, and improve our offerings. The use of your data is based on legitimate business interests and your consent where required by law.

We use your personal data for the following purposes:

• To provide marketplace technology services and support
• To respond to your inquiries and communications
• To process service requests and project proposals
• To improve our website and services
• To send you relevant marketing communications (with your consent)
• To comply with legal obligations and protect our business interests

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary to perform our services
• Legitimate Interest: For business operations, security, and service improvement
• Legal Obligation: When required by applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist us in delivering our services
• When required by law or to protect our legal rights
• In connection with business transfers or mergers
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Our retention periods vary depending on the type of data and the purpose for processing.

• Contact Data: Retained for 3 years after last contact or end of business relationship
• Project Data: Retained for 7 years for legal and business purposes
• Marketing Data: Retained until you withdraw consent or for 2 years of inactivity
• Technical Data: Typically retained for 12 months for security and analytics

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data we hold
• Right of Rectification: Request correction of inaccurate personal data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right of Portability: Request transfer of your data to another controller
• Right to Object: Object to processing based on legitimate interests
• Right to Restrict: Request restriction of processing in certain circumstances
• Right to Withdraw Consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

International Data Transfers

As multicapsulari operates within the European Union, your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following information:

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.